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Financial Management

Operations Management

Operations Management Seminar
Course: B-FM32-10.01SEM
Description:
This instructor-led seminar is designed for shop owners, managers, bookkeepers or other personnel whose primary responsibility is the financial health or condition of the business. Participants will learn to analyze the strengths and weaknesses of their service center operations. Topics include how to identify out-of-line conditions and the operating procedures causing them. Process change techniques will also be discussed. The seminar is hands-on and uses real world examples.
Facility Management
Course: B-FM32-11.01WBT
Description:
This web-based course is designed as pre-work for the Operations Management Seminar. Participants will learn the impact of facility utilization and capacity on service center profitability. Topics include evaluating causes of low facility utilization and what actions to take to improve utilization.
Computer Systems
Course: B-FM32-12.01WBT
Description:
This web-based course is designed as pre-work for the Operations Management Seminar. Participants will learn the impact on service center workflow of using an integrated shop management computer system such as WISE on customer satisfaction and profits. Topics covered include WISE Shop Management System features and benefits.
Personnel Management
Course: B-FM32-13.01WBT
Description:
This web-based course is designed as pre-work for the Operations Management Seminar. Participants will learn the impact of technician efficiency and shop productivity on service center profit. Topics include defining technician efficiency and shop productivity, factors that affect productivity and efficiency, and how to implement actions to meet productivity and efficiency goals.

Profit Management

Profit Management Seminar
Course: B-FM32-20.01SEM
Description:
This instructor-led seminar is designed for shop owners, managers, bookkeepers or other personnel whose primary responsibility is the financial health or condition of the business. Participants will review the basics of using a financial statement to determine if the service center is profitable. Topics include the basic elements of profit and loss measurement, as expressed on the financial statement. Activities include analysis of key indicators and establishing goals for financial performance improvement. The seminar is hands-on and uses real world examples.
Gross Profit and Pricing
Course: B-FM32-21.01WBT
Description:
This web-based course is designed as pre-work for the Profit Management Seminar. Participants will learn techniques for improving gross profit through pricing. Topics include defining and calculating gross profit, calculating selling price, margin vs. mark-up, competitive pricing and the impact of price cutting, factors that impact gross profit, and sources of additional profit.
Controlling Expenses
Course: B-FM32-22.01WBT
Description:
This web-based course is designed as pre-work for the Profit Management Seminar. Participants will identify controllable expenses and calculate them as a percent of total labor sales. Topics include methods for controlling and monitoring key controllable expenses such as theft.
Capital Management
Course: B-FM32-23.01WBT
Description:
This web-based course is designed as pre-work for the Profit Management Seminar. Participants will review the information shown on the balance sheet of the financial statement. Topics include assets, liabilities, net worth, and financial health calculations.

Growth Management

Growth Management Seminar
Course: B-FM32-30.01SEM
Description:
This instructor-led seminar is designed for shop owners, managers, bookkeepers or other personnel whose primary responsibility is the financial health or condition of the business. In this seminar, participants will learn a process for managing the business operations of the service center so it is able to stay competitive in its market. Activities include discussions and practice exercises on processes for analyzing existing performance, identifying areas for change and growth, and marketing the service center to achieve a planned business outcome. The seminar is hands-on and uses real world examples.
Business Development
Course: B-FM32-31.01WBT
Description:
This web-based course is designed as pre-work for the Growth Management Seminar. Participants will learn and understand the benefits of a business plan and the business planning process in meeting their business goals and objectives.
Marketing
Course: B-FM32-32.01WBT
Description:
This web-based course is designed as pre-work for the Growth Management Seminar. Participants will learn techniques for marketing the service center. Topics include knowing the competition, service menus, and traffic building methods.
Analysis
Course: B-FM32-33.01WBT
Description:
This web-based course is designed as pre-work for the Growth Management Seminar. Participants will learn an analysis process that will identify desirable and undesirable areas of service center financial performance. Topics include calculating key performance indicators.